ads

Banglalink Job - No Experience - HSC - SSC - Degree - Honors 1st Year

Major Responsibilities
  • Ensuring and formulating successful implementation of customer development and growth strategies for B2B service and ICON Management
  • Formulate and implement the retention processes for the customers
  • Introducing digital propositions in line with B2B Marketing that can better facilitate the B2B Customers’ stickiness and also avenues for revenue stream
  • Maintain strong relationships with the B2B customers through offering special discounts, benefits, customer engagement programs for continued customer loyalty.
  • Identify and propose areas for optimization in resource management and influence organization positively with the changing needs of business segment, customers and market thorough analysis and recommendations
  • Successful implementation of approved business plan
  • Ensuring all service parameters of the B2B sales units and penetrate Icon sales
  • Provide input into the development of annual Unit plans and propose measures for addition of best practices based on market knowledge and customer requirements.
  • Provide guidelines and targets to service teams, evaluate reports submitted by CMU on churn and bad debts collections;
  • Check and monitor the stoppage of services related to non-payments and direct the team to coordinate with customers for swift recoveries of bad debts
  • Maximize the life time value of customer base by devising programs with the help of marketing team and provide insight in the products or programs for loyalty retention;
  • Offer customize solutions keeping in mind customer needs with relevant department;
  • Make visits to current and potential clients on monthly basis and ensure partnership with clients is consistent with BL's corporate guidelines at all times
Required Academic Qualifications
  • HSC - SSC - BBA - HONORS 1ST YEAR
Required Experience
  • NA
Required Knowledge & Skills
  • Thorough knowledge of BTRC Applicable Regulations
  • Good understanding of Sales Management Tool & Techniques
  • Pertinent knowledge of Churn Management and key drivers of customer dissatisfaction
  • Know-how of Billing and VAS
  • Understanding of methods and techniques for deep & cross selling
  • Basic knowledge of networks technical framework
  • Strong grip on Sales Management
  • Sound knowledge of Company products
  • Good understanding of market competition
  • Basic knowledge of Microsoft office
Required Competencies
  • Same as above
Department/Division/Job Location
  • B2B Business/Dhaka
=====
======